Reference

Open Wen4d Privacy Policy

We explain what we collect, why we use it, and how you can ask us to correct account records tied to DANA, OVO, GoPay, or QRIS.

DANAOVOGoPayQRIS

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Open the data rules we follow

wen4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the account data we keep when you use wen4d from Indonesia, including your login email, phone number, device type, and the payment reference that comes with DANA, OVO, GoPay, or QRIS. We use that data to process requests, confirm security checks, and answer

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disputes linked to your account history. If you open from Bandung on Android Chrome, we may store a device and session log so we can spot duplicate logins or failed payment attempts. Access or eligibility depends on local law and is available only where local law
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permits. Where a correction, export, or removal request is allowed, we confirm it through the email or phone number on file before making changes. We keep records only as long as needed for support, payment reconciliation, and security checks, then archive or delete them under our
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retention schedule.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Open the privacy contacts we use

When you want a privacy answer, we route you to the same team that handles account records and payment traces.

HANDLING DETAILS

Open how we handle your data

We keep privacy handling tied to the account you create, not to broad browsing. That means we log login time, device path, and payment reference only when we need them for security…

Data handling

We collect the minimum needed to open and service your account: email, phone number, device details, session time, and payment references from DANA, OVO, GoPay, or QRIS. We only add other fields when your request requires them.

Cookies

Cookies keep your session stable, remember your language choice, and let the page work properly when you move from Android Chrome to iPhone Safari or desktop. You can clear them, but some settings may reset.

Account security

For sensitive changes, we may ask for a one-time code or a reply from the email on file before we touch your account. That step helps us stop unauthorised changes and keeps your privacy request tied to the right record.

Retention

We keep logs only as long as needed for support, payment reconciliation, tax rules, or legal holds, then remove them under our retention schedule. The exact time depends on the record type and any legal hold that applies to your request.

Contact channel

If you need a correction, export, or deletion request, send it through live chat, WhatsApp, or email using the contact detail on file. We use that match to verify you before we release or change any record.

Request changes

You can ask us to update your phone number, email, or payment reference if a payment was entered wrong. We will confirm the change in your account thread and keep a trace of what was updated and when.

Browse privacy policy questions

These are the questions we hear most when you want to know what we keep, why we keep it, and how to change it. We answer through the same channels used for support, and we may ask for a code sent to your email or phone before touching sensitive records. If a request depends on local law, we say so clearly.

We keep the minimum needed to run your account: email, phone number, device details, session time, and payment references from DANA, OVO, GoPay, or QRIS. We only add other fields when your request requires them.

Send the request from the email or phone number on file, then we will confirm the account before changing anything. That check helps us stop wrong edits and keeps the request tied to your own record.

If local law allows, you can ask us to send the account records we hold about you. We may first verify the request and trim any third-party data that must stay protected.

We keep records only as long as needed for support, payment reconciliation, tax rules, or legal holds. After that, we remove or archive them under our retention schedule.

Yes. When a request depends on local law, we only handle it where local law permits. If we cannot complete it, we explain the reason and point you to the correct contact path.

Open Wen4d Privacy Policy

Open the privacy contacts we use

Open how we handle your data

Data handling

Cookies

Account security

Retention

Contact channel

Request changes

Browse privacy policy questions

01 What data do you keep from my account?

02 Why do you use cookies on my device?

03 How do I ask for a correction?

04 Can I get a copy of my data?

05 How long do you keep records?

06 Does local law affect my request?

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